Keynote Theatre 4
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Wednesday
11.00 - 11.30
Daniel Peach
GoogleMaking Digital Channels More Profitable
The number of shoppers buying online and researching online before buying in-store have seen sustained increases through the pandemic. Finding and nurturing your most profitable customers across channels can be challenging. Daniel will share examples of how European retailers in Google's digital acceleration programme Have increased profitability and how you can adopt the approach in your digital transformal journeys
11.45 - 12.15
Darren Hatton
Royal MailMake your life easier with Royal Mail’s Click and Drop shipping platform.
Click and Drop - our simplest cloud-based shipping solution. Watch a live demo on how you can scale up your parcel dispatch to multiple work stations as well as incorporate multiple trading names, set up an automatic upload of website orders and connect directly with your marketplace accounts to track your items, and pull through new orders ready for dispatch. Process electronic customs details, automatic label printing and so much more.
12.30 - 13.00
David Josephs & Matt Pollington
Meta & MADE.COMThe Next Era of Growth: Shaping the Future of Retail and eComm with Connected Brands
"Significant digital acceleration, plus shifting consumer behaviour and expectations of retail brands, means the way brands are being built is changing. Welcome to the next era of growth, where Connected Brands grow by connecting with people in different ways based on what matters most to them. In this session, hear about Meta’s new brand building study, with key findings to help marketers shift brand metrics, including three multipliers to supercharge brand campaigns: Connected Voices: choosing the best audience to voice your brand stories Connected Experiences: offering new ways to connect with different audiences by increasing brand touchpoints Connected Discovery: using a shoppable layer to make the purchase easy when in a discovery mindset"
13.15 - 13.45
Yogith Krishna Chittibomma
PepsiCoTransformations in Supply Chain
What are the various complex operations, vulnerabilities and bottlenecks in current supply chain. Importance of transforming the existing supply chains in creating a sustainable operations.
14.00 - 14.30
Alex Richards
boohooTrue Agility - Less Pace, More Value
Over the last 20 years, Agile has been commoditised into multiple frameworks and associated certificates. Alex will share some real life examples of using the principles of Agile and Lean to focus on delivering value sustainably, rather than delivering the wrong thing quickly.
14.45 - 15.15
Nick King
AutoTraderThe Digitisation of Car Buying - An Automotive Case Study
The Pandemic Forced Change out of Necessity, so Retailers Could Continue to Trade. But We’re Now Seeing a Move to Really Build on That Change and Improve the Buyer Experience Permanently. What Are the Consumer Trends, What Do We See on Our Platform and How Are the Best Retailers Are Using Digital to Grow Their Businesses?
15:30 - 16:00
Flavilla Fongang
3 Colours RuleHow To Transform your Customers into Brand Advocates
How have some brands or business individuals developed an emotional connection with a large audience who continuously buy from them without hesitation? Nowadays, being capable of delivering a product or service isn’t good enough. Your clients and prospects expect more from you. Flavilla has analysed the success of iconic brands that have been able to survive market challenges. She developed the Beyond Marketing Approach to help businesses develop their own brand ecosystem to maintain high prospect and client engagement and their lifetime value.
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Thursday
11.00 - 11.30
Morgan Azogui
SnapchatShopping Through a New Lens with the Snapchat Generation
Snapchat has developed stacks of tools that enable marketeers to grow and communicate with their consumers in an effective way on the platform. Morgan Azogui, Snapchat’s Head of Emerging Europe, explains how to work across the continuously evolving and interconnected set of tools that share a common foundation for generating app installs, increasing revenue and exceeding your customers’ expectations. This session will be pulling on examples of different businesses currently working with the platform.
11.45 - 12.15
Tia Wallace
DHL Supply ChainDigitalisation of the Supply Chain
Learn how DHL implements new innovation and digitalisation solutions that lead to creating the warehouse and fulfilment operations for tomorrow.
12.30 - 13.00
Rich Bayer, Aynsley Peet & Simon Lockyer
Clearpay, Cox & Cox, Lick HomeHow Gen Z/Millennials are Rewriting the Rules of Spending
With Millennial and Gen Z Share of Spend Set to Increase to 47% by 2030 Across Australia, the UK and the U.S., These Generations Are Rewriting the Rules of Spending. join Clearpay’s Country Manager, Rich Bayer, for a Fireside Chat with Clearpay Merchant Partners as They Discuss How They Are Innovating to Capture the Attention of These Increasingly Influential Consumers and How They Are Pivoting to Offer Flexibility Throughout the Shopping Journey.
13.15 - 13.45
Len Pannett
Visagio LtdMeeting Customer Needs Through Modelling
"How Can Retail Supply Chain Leaders Make the Right Decisions in the Face of Evolving Customer Behaviours and Expectations, Particularly in the Face of Supply Chain and Digital Disruptions, and All Indicators Are That the pace of Those Is Accelerating? In This Talk, We Will Look at How Modelling Brings the Flexibility, Agility and Responsiveness - the Resilience - to Succeed in the Challenging Environment That Retail Now Sees."
14.00 - 14.30
Nick Brackenbury
NearSt LtdThe Local Future of Online Shopping
Over the past 12 months customers going online to search for products stocked locally has more than quadrupled, as the pandemic has sparked new habits in local shopping. Based on more than 3 billion monthly data points NearSt CEO Nick Brackenbury will dive into the rapidly changing local product discovery habits of shoppers, and how retailers are using this to drive footfall.
14.45 - 15.15
Roi Elizondo
Huboo FulfilmentSelling Across Europe
Continental Europe has more than 450 million online shoppers. Most European countries are experiencing year-to-year double-digit growth. A wide range of sales channels, good logistics infrastructure and service providers, and new technologies have made it easier than ever to access relevant single markets. Brexit is a matter of the past and selling abroad at the reach of your hand!
15.30 - 16.00
James Murray & Steve Hyde
Microsoft & PushThe Workday Consumer Has Logged On - Have You?
This will cover the transformation in working day and consumer buying behaviour and have the latest research from Microsoft and Forrester – this is new research so it is an exciting topic.
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